Job Description
Join Louisville's premier public service team as a DMV Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional service in a flexible, supportive environment. Enjoy work-life balance with customizable schedules while assisting residents with driver's licenses, vehicle registrations, and state IDs. Our modern facilities offer comprehensive training and career growth opportunities.
Why Louisville Metro Government? Competitive benefits, inclusive culture, and the chance to directly impact your community. Apply today and start your rewarding public service career!
Responsibilities
- Process driver's license renewals, vehicle registrations, and ID applications with accuracy
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain strict confidentiality of personal and sensitive information
- Collaborate with team to optimize customer flow and service efficiency
- Utilize state-of-the-art DMV software systems for transaction processing
- Support community outreach initiatives related to DMV services
Qualifications
- High school diploma or equivalent (GED required)
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite and basic data entry
- Ability to handle confidential information with discretion
- Strong problem-solving skills and attention to detail
- Valid Kentucky driver's license required
- Ability to work flexible hours including weekends and evenings
- Bilingual English/Spanish speakers encouraged to apply