Job Description
Join our award-winning team at Indiana Motor Vehicle Services as a Full-Time DMV Customer Service Representative. We're seeking passionate individuals to deliver exceptional service to residents across Fort Wayne and Allen County. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your expertise makes a real difference. If you thrive in dynamic settings and want to contribute to your community's mobility solutions, apply today!
Responsibilities
- Process driver's license, vehicle registration, and title transactions with precision and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries using multiple communication channels (in-person, phone, email)
- Maintain accurate records in state-mandated systems while ensuring data compliance
- Collaborate with team members to streamline processes and improve service quality
- Uphold confidentiality and security standards for sensitive customer information
Qualifications
- High school diploma or equivalent with 1+ years customer service experience
- Proficiency in multitasking and managing high-volume transactions
- Exceptional communication skills with ability to explain complex procedures
- Strong attention to detail and accuracy in data entry and documentation
- Ability to remain calm under pressure while maintaining professional demeanor
- Basic computer literacy with willingness to learn proprietary DMV software
- Valid Indiana driver's license with clean driving record