Job Description
Join the Lubbock County DMV team as a Full-Time Customer Service Representative! We're seeking a professional and compassionate individual to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Help streamline motor vehicle operations while making a positive impact on residents daily.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries efficiently using digital systems and in-person interactions
- Maintain accurate records in secure government databases
- Collaborate with team members to optimize service workflows
- Support special projects like voter registration assistance
- Adhere to all federal, state, and county compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and DMV software systems
- Excellent verbal communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Valid Texas driver's license with clean record
- Bilingual (English/Spanish) preferred
- Ability to stand for extended periods during peak hours