Job Description
Join the California DMV team as a Full-Time Customer Service Representative in sunny Chula Vista! We're seeking dedicated professionals to deliver exceptional service to our community while supporting vital transportation services. Enjoy competitive pay, comprehensive benefits, and a rewarding career making a tangible difference in residents' daily lives. Apply today and become an essential part of California's mobility infrastructure!
Responsibilities
- Process driver license, vehicle registration, and title transactions with precision and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through in-person, phone, and digital channels
- Maintain accurate records using specialized DMV software systems
- Assist with complex cases requiring escalated problem-solving skills
- Support DMV outreach initiatives and community education programs
- Collaborate with cross-functional teams to improve service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with computer systems and data entry (50+ WPM)
- Strong conflict resolution and de-escalation abilities
- Valid California driver's license with clean driving record
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) certification highly desirable
- Pass background check and fingerprinting requirements