Job Description
Join our dynamic team at Wisconsin Motor Vehicle Services and make an immediate impact! We're seeking passionate Customer Service Representatives to assist Milwaukee residents with DMV transactions, ensuring seamless experiences while maintaining compliance with state regulations. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to serve your community directly. Apply today and start your rewarding career in public service!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide exceptional customer service via in-person, phone, and digital channels
- Verify documentation and maintain accurate records in DMV systems
- Explain state regulations, fees, and requirements clearly to customers
- Resolve inquiries efficiently while maintaining service standards
- Collaborate with team members to optimize workflow and customer satisfaction
Qualifications
- High school diploma or equivalent; college preferred
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to handle sensitive information with confidentiality
- Proficient in Microsoft Office and DMV software systems
- Milwaukee county residency required
- Valid Wisconsin driver's license