Job Description
Join our award-winning team at Lubbock County DMV Services as a Full-Time Customer Service Representative! We're seeking a passionate individual to deliver exceptional service to our community while processing vehicle registrations, driver's licenses, and other essential DMV transactions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with employer match
- Generous paid time off
- Professional development opportunities
- Collaborative team culture
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with 99% accuracy
- Provide clear, courteous guidance to customers on DMV policies and procedures
- Handle payment transactions and maintain secure documentation
- Resolve customer inquiries via phone, email, and in-person interactions
- Collaborate with team members to streamline service workflows
- Adhere to all state and federal DMV compliance standards
- Utilize specialized software for record-keeping and reporting
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and DMV-specific software
- Excellent communication skills with ability to explain complex information
- Ability to multitask and prioritize tasks under pressure
- Valid Texas driver's license with clean driving record
- Background check and fingerprinting required