Job Description
Are you a people person looking for a stable career with a purpose? The California Department of Motor Vehicles (DMV) is currently seeking a dedicated and professional Customer Service Representative to join our dynamic team in Stockton. We are committed to providing exceptional service to the residents of San Joaquin County and are looking for individuals who thrive in a fast-paced, high-volume environment.
In this role, you will be the face of the DMV, helping thousands of drivers and vehicle owners navigate their daily transactions. If you have a knack for problem-solving, excellent communication skills, and a desire to serve the public, we want to hear from you!
Responsibilities
- Greet and Assist Customers: Provide a welcoming and professional environment for all visitors, efficiently managing lines and answering inquiries regarding services, fees, and wait times.
- Process Transactions: Accurately and efficiently process vehicle registrations, driver’s license renewals, title transfers, and license plate replacements using state-of-the-art computer systems.
- Handle Financial Transactions: Receive and process cash, check, and card payments with strict adherence to cash handling protocols and audit requirements.
- Resolve Issues: Listen actively to customer concerns and complaints, resolving them promptly or escalating complex issues to the appropriate supervisor to ensure customer satisfaction.
- Record Keeping: Maintain accurate and up-to-date records of transactions and customer interactions within the DMV database.
- Departmental Support: Assist with clerical duties, data entry, and maintaining a clean, organized workspace to ensure operational efficiency.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Minimum of one (1) year of experience in customer service, public facing, or administrative support roles.
- Bilingual Skills: Fluency in English and Spanish is highly preferred (Bilingual candidates are strongly encouraged to apply).
- Computer Proficiency: Must be comfortable learning and navigating complex state government software and database systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex regulations in simple terms.
- Professionalism: Ability to maintain composure and professionalism in high-stress situations and a diverse work environment.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs.