Job Description
Join the City of Denver and make a tangible difference in our community. We are currently seeking a dedicated Government Administrative Assistant to join our team. This is a fantastic opportunity for individuals seeking a stable career with weekly pay, comprehensive benefits, and a supportive work environment.
In this role, you will be the first point of contact for citizens seeking assistance. We pride ourselves on transparency and efficiency, ensuring that every resident receives the attention they deserve. If you are organized, detail-oriented, and passionate about public service, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Receive and screen phone calls, emails, and walk-ins to provide accurate information regarding city services and programs.
- Document Management: Maintain and update accurate electronic and physical records for all client interactions and departmental files.
- Appointment Coordination: Schedule appointments for clients with case managers and other departmental staff, ensuring a smooth flow of operations.
- Data Entry & Reporting: Process intake forms and enter data into state and local databases with a high degree of accuracy.
- Customer Service: Assist residents with navigating complex government forms and procedures in a polite and professional manner.
- Compliance: Ensure all work complies with city policies, confidentiality agreements, and relevant state regulations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or experience in a related field is preferred.
- Experience: Minimum of 1-2 years of administrative or customer service experience in a fast-paced office environment.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with the ability to interact with diverse populations.
- Reliability: Must be available to work a full-time schedule, including potential evening or weekend shifts.
- Background Check: Successful completion of a background check and drug screen is required for government employment.