Job Description
Are you looking for a stable career with excellent benefits and the opportunity to serve your community?
The City of Austin is seeking a dedicated and professional Customer Service Representative to join our Human Services team. This is a fantastic opportunity for individuals looking to start a career in government with no prior experience required. We provide comprehensive training and a supportive environment to help you grow professionally.
As a key member of our team, you will be the face of our department, helping citizens access vital resources and information. Enjoy competitive pay, comprehensive health benefits, retirement plans, and a commitment to work-life balance.
Responsibilities
- Respond to High-Volume Inquiries: Answer phone calls and emails from the public regarding city services, program eligibility, and general administrative questions.
- Public Assistance: Assist citizens in the intake and processing of applications for social services and government programs.
- Data Management: Maintain accurate, up-to-date, and confidential records in the department's case management system.
- Customer Relations: Provide exceptional service by resolving issues efficiently and professionally, ensuring high levels of citizen satisfaction.
- Administrative Support: Perform general clerical duties including filing, photocopying, and data entry to support the department's daily operations.
- Team Collaboration: Work closely with supervisors and colleagues to streamline processes and improve service delivery.
Qualifications
- Education: High School Diploma or GED equivalent is required.
- Communication: Excellent verbal and written communication skills with the ability to interact positively with diverse populations.
- Computer Skills: Basic computer proficiency and typing skills (30+ WPM) are required.
- Organization: Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Attitude: A positive attitude, eagerness to learn, and a strong desire to work in the public sector.
- Availability: Ability to work full-time hours, including some evenings if necessary.