Job Description
Join a prestigious government agency where your work makes a tangible difference in the lives of New York residents. We are seeking a dedicated Customer Service Representative to join our growing team. This entry-level position offers an unparalleled opportunity to build a stable, long-term career with competitive pay and comprehensive benefits.
At the New York State Department of Taxation and Finance, we pride ourselves on excellence and integrity. In this role, you will serve as the first point of contact for the public, ensuring they receive accurate information regarding tax credits, filing procedures, and agency policies. We value professionalism, empathy, and a commitment to public service.
Why Join Us?
- Comprehensive Benefits Package: Includes medical, dental, vision, and life insurance.
- Pension Plan: Secure retirement planning with a defined benefit plan.
- Generous PTO: Paid vacation, sick leave, and holidays.
- Professional Growth: Clear pathways for promotion and tuition reimbursement.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person inquiries regarding government programs and services.
- Process and review incoming applications, forms, and correspondence with high accuracy and attention to detail.
- Utilize CRM software and database systems to maintain up-to-date records of client interactions and case statuses.
- Collaborate with cross-functional teams to resolve complex issues and ensure compliance with federal and state regulations.
- Stay informed about policy updates and communicate changes effectively to the public.
- Assist in training new hires and mentoring junior staff members.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s degree in Public Administration, Business, or a related field is a plus.
- Strong verbal and written communication skills with the ability to explain complex information clearly to diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems.
- Ability to work in a fast-paced environment while maintaining a professional and courteous demeanor.
- U.S. Citizenship or permanent residency status required for government clearance.
- Proven ability to manage confidential information with discretion.