Job Description
Are you seeking a stable career within the public sector? The State of Tennessee is currently hiring a dedicated Government Customer Service Representative for our Nashville office. This role offers the opportunity to serve your community while enjoying a reliable work-life balance with our weekend shift schedule.
We are looking for individuals who value integrity, professionalism, and public service. Join our team and benefit from comprehensive healthcare, retirement plans, and paid time off. If you are ready to start a rewarding career in government, we want to hear from you.
Why Join Us?
- Job Security: Work for a stable government agency with long-term employment opportunities.
- Competitive Pay: Earn a competitive hourly wage ranging from $22.00 to $28.00.
- Benefits Package: Access to health, dental, vision, and life insurance.
- Schedule: Reliable weekend shifts that allow for weekday availability.
Responsibilities
- Provide exceptional customer service to citizens inquiring about state services, applications, and program information.
- Process incoming mail, faxes, and emails with a high level of accuracy and confidentiality.
- Answer and route telephone calls efficiently to the appropriate department or staff member.
- Assist in the preparation and maintenance of departmental records and databases.
- Resolve complex inquiries by researching policies and procedures to ensure accurate information is provided.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Maintain a professional demeanor and appearance in accordance with government standards.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 2 years of experience in customer service, administrative support, or a related field.
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
- Ability to work independently and manage time effectively during weekend shifts.
- Must pass a background check and drug screening as required by state regulations.
- Valid driver's license may be required for travel between facilities.