Job Description
Join Oakland City Government's dynamic team as a Weekend Shift Specialist in our remote-first environment. This critical role ensures seamless public service delivery during weekends while supporting our digital transformation initiatives. Enjoy competitive benefits, flexible scheduling, and the opportunity to make a direct impact on Oakland's community. Remote work with occasional in-person meetings at our downtown Oakland office.
Responsibilities
- Provide responsive constituent support via phone, email, and digital platforms during weekend shifts
- Process and prioritize public records requests with strict adherence to government protocols
- Collaborate with cross-agency teams on weekend emergency response coordination
- Update and maintain secure government databases with real-time accuracy
- Conduct weekend compliance audits for digital service accessibility standards
- Train and mentor weekend support staff on government systems and procedures
- Generate performance reports and analytics for weekend service optimization
Qualifications
- Bachelor's degree in Public Administration or related field (or equivalent experience)
- Minimum 2 years in government/civic sector customer service roles
- Proficiency with CRM systems (e.g., Salesforce Government Cloud)
- Valid California Driver's License for occasional in-person duties
- Strong understanding of FOIA and public records regulations
- Ability to work independently with minimal weekend supervision
- Experience with remote collaboration tools (Microsoft Teams, Zoom for Government)
- U.S. citizenship and ability to pass federal background clearance