Job Description
We are seeking dedicated and detail-oriented professionals to join our high-volume service center. This is an exceptional opportunity to secure a stable, high-paying position within a respected government agency.
Key Highlights:
- Competitive hourly wage ranging from $18.00 to $25.00.
- Comprehensive health, dental, and vision benefits.
- Pension plan and paid time off.
- Modern, accessible facility located in Downtown Miami.
As a DMV Customer Service Representative, you will be the primary point of contact for thousands of residents. Your role is critical in maintaining efficiency, accuracy, and public trust in our transportation services.
Responsibilities
- Verify and process driver's licenses, vehicle titles, and registration renewals accurately and efficiently.
- Assist customers with inquiries regarding traffic laws, point systems, and vehicle classifications.
- Operate state-of-the-art computer systems to input data, update records, and generate documents.
- Handle cash, check, and credit transactions while maintaining strict financial accountability and audit trails.
- Resolve complex customer complaints and escalate issues to supervisors when necessary.
- Maintain a clean, organized, and welcoming lobby environment for all visitors.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, retail, or government operations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data entry.
- Excellent verbal and written communication skills with the ability to de-escalate tense situations.
- Bilingual (Spanish/English) is highly preferred.
- Ability to pass a Level II Background Check and drug screen.