Job Description
Join California's premier DMV team in Bakersfield and earn top-tier compensation while serving your community! We're seeking dynamic Customer Service Representatives to deliver exceptional service at our state-of-the-art facility. Enjoy comprehensive benefits, union representation, and a supportive work environment. This high-paying role offers stability, growth opportunities, and the chance to make a real impact in public service.
Responsibilities
- Process driver license, vehicle registration, and title transactions with accuracy and efficiency
- Resolve complex customer inquiries regarding DMV procedures and regulations
- Utilize specialized software to manage documentation and payment processing
- Maintain strict compliance with state and federal privacy laws (CCPA/DMV protocols)
- Collaborate with cross-functional teams to improve service delivery systems
- Conduct bilingual (English/Spanish) services when required
- Train new staff on departmental procedures and best practices
Qualifications
- Minimum 2 years of high-volume customer service experience
- Proficiency in DMV systems or similar government software
- Exceptional problem-solving and conflict resolution abilities
- Valid California Class C driver license
- Ability to type 45+ WPM with 95% accuracy
- Strong knowledge of California traffic laws and regulations
- Experience handling confidential data with discretion
- Ability to work rotating weekends and holidays