Job Description
Join Ohio's premier DMV team as a High-Paying Customer Service Representative! We offer industry-leading compensation and benefits for top-tier professionals dedicated to serving Toledo residents. Enjoy a supportive work environment with career advancement opportunities and comprehensive training. Apply today to become part of our award-winning public service team!
Responsibilities
- Handle complex DMV transactions including license renewals, vehicle registrations, and title applications
- Provide exceptional customer service via in-person, phone, and digital channels
- Process payments and maintain accurate documentation in state systems
- Resolve customer inquiries with empathy and efficiency
- Collaborate with enforcement and licensing teams for special cases
- Maintain strict compliance with Ohio DMV regulations
- Train new representatives on departmental procedures
Qualifications
- 3+ years of customer service experience in regulated environments
- Proficiency with DMV systems or similar government software
- Strong conflict resolution and multitasking abilities
- Ohio driver's license with clean driving record
- Ability to work flexible hours including Saturdays
- Pass background check and drug screening
- Bachelor's degree preferred or equivalent experience
- Knowledge of Ohio traffic laws and regulations