Job Description
Join Florida's premier DMV team in Miami as a High-Paying Customer Service Representative! We offer competitive salaries, comprehensive benefits, and career advancement opportunities. Serve residents with professionalism while enjoying Miami's vibrant lifestyle. Our modern facility provides a supportive environment with cutting-edge technology to enhance your performance.
Why Join Us?
- Industry-leading compensation package
- Comprehensive health/dental/vision benefits
- Generous paid time off
- Tuition reimbursement programs
- Clear career progression paths
Responsibilities
- Provide exceptional service to DMV customers via in-person, phone, and digital channels
- Process driver's licenses, vehicle registrations, and titling transactions efficiently
- Resolve complex customer inquiries with empathy and technical accuracy
- Maintain compliance with Florida motor vehicle regulations and security protocols
- Utilize DMV systems to process payments, issue permits, and update records
- Collaborate with law enforcement agencies for verification processes
- Train new representatives on departmental procedures and technology
Qualifications
- Minimum 2 years of customer service experience in regulated environments
- Proficiency in Spanish and English (bilingual certification required)
- Valid Florida driver's license with clean record
- Ability to pass federal background check and fingerprinting
- Experience with DMV systems or government databases preferred
- Exceptional conflict resolution and multitasking abilities
- Associates degree in public administration or related field
- Professional certification in customer service (e.g., CPCE) a plus