Job Description
Join North Carolina's premier transportation agency as a DMV Customer Service Specialist! We're seeking exceptional professionals to deliver outstanding service at our Raleigh headquarters. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities while serving our community.
Why Join Us?
- Industry-leading salary range with performance-based incentives
- Comprehensive health, dental, and vision coverage
- Generous paid time off and retirement plans
- Professional development and certification opportunities
- Modern, collaborative work environment
Responsibilities
- Provide exceptional in-person and phone customer service for DMV transactions
- Process vehicle registrations, title applications, and driver's license services
- Resolve complex customer inquiries with empathy and technical accuracy
- Maintain detailed transaction records and documentation
- Collaborate with team members to optimize service workflows
- Stay updated on DMV regulations and procedural changes
Qualifications
- Minimum 3 years customer service experience in regulated environment
- Proficiency with DMV systems and transportation regulations
- Exceptional communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- High school diploma or equivalent; college degree preferred
- Valid North Carolina driver's license required
- Experience with multilingual customer service a plus