Job Description
Join our dynamic team as a DMV Customer Service Representative in Detroit! This immediate hire position offers competitive pay and the opportunity to serve Michigan residents with critical licensing and registration services. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your impactful career journey today!
Responsibilities
- Process driver's license, ID, and vehicle registration transactions efficiently
- Provide accurate information on DMV procedures, fees, and documentation requirements
- Resolve customer inquiries and complaints with professionalism and empathy
- Verify documents and maintain secure digital records using state systems
- Assist with written and road test scheduling and coordination
- Collaborate with team members to optimize service workflows
- Process payments and ensure compliance with state regulations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to handle sensitive information with confidentiality
- Proficient in computer systems and data entry
- Ability to multitask in high-volume settings
- Valid Michigan driver's license required
- Bilingual skills (English/Spanish) highly preferred