Job Description
Join our dynamic team at the Oklahoma Department of Public Safety and become a vital part of our customer service operations in Tulsa. We're seeking a dedicated DMV Customer Service Representative to assist citizens with driver's licensing, vehicle registration, and state ID services. This immediate hire opportunity offers competitive pay, comprehensive benefits, and the chance to make a direct impact in your community.
As a key liaison between the public and government services, you'll provide accurate information, process transactions efficiently, and ensure compliance with state regulations. If you thrive in customer-facing roles and possess strong problem-solving abilities, we encourage you to apply today!
Responsibilities
- Process driver's license renewals, permits, and vehicle registration applications
- Provide detailed information on DMV policies, procedures, and requirements
- Assist customers with inquiries via phone, email, and in-person interactions
- Maintain accurate digital and physical records of customer transactions
- Resolve customer complaints with empathy and professionalism
- Collaborate with team members to ensure efficient workflow
- Adhere to all state security protocols and data protection standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Proficient in basic computer applications and data entry
- Ability to work in a fast-paced, high-volume environment
- Valid Oklahoma driver's license
- Must pass background check and drug screening
- Bilingual (English/Spanish) candidates strongly encouraged to apply