Job Description
Join our dynamic team at Lubbock County DMV Services as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your rewarding career today serving Lubbock residents with DMV licensing, registration, and information services.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers accurately
- Provide clear guidance on DMV regulations, documentation requirements, and procedures
- Manage customer inquiries via phone, email, and in-person interactions
- Utilize state systems to verify eligibility, process payments, and maintain records
- Resolve customer concerns with empathy and professionalism
- Collaborate with team members to ensure seamless service delivery
- Adhere to all federal, state, and local compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with computer systems and data entry
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license with clean record
- Ability to pass background check and drug screening
- Spanish bilingual preferred but not required