Job Description
Join Michigan's premier state agency in Detroit as an IT Support Specialist. This immediate hire opportunity offers competitive benefits, job stability, and the chance to serve Michigan communities. We're seeking a tech-savvy professional to maintain critical systems for state operations. Enjoy comprehensive health insurance, retirement plans, and paid time off while making a tangible impact on public service.
Responsibilities
- Provide Tier 2 technical support for state employees via phone, email, and in-person
- Deploy, configure, and troubleshoot Windows/Linux workstations and peripherals
- Manage Active Directory accounts and group policies
- Document technical procedures and maintain knowledge base
- Collaborate with network security team on system hardening
- Train staff on new software implementations
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in desktop support/helpdesk environments
- CompTIA A+/Network+ certifications required
- Proficiency in Microsoft 365 and enterprise applications
- Experience with ticketing systems (ServiceNow preferred)
- Strong diagnostic and problem-solving abilities
- Valid Michigan driver's license
- Ability to obtain Public Trust clearance