Job Description
Join the Backbone of Chicago’s Infrastructure
Cook County Department of Transportation (CDOT) is seeking a skilled and dedicated IT Support Specialist to join our dynamic team. We are committed to leveraging technology to improve the safety, mobility, and efficiency of our transportation networks. If you are passionate about public service and possess a knack for solving complex technical problems, we want to hear from you.
As part of one of the largest county governments in the nation, you will enjoy a stable career with competitive benefits and the opportunity to make a tangible difference in the lives of millions of residents.
Responsibilities
- Provide Tier 2 Technical Support: Troubleshoot and resolve hardware and software issues for county employees and external stakeholders via Help Desk ticketing systems.
- Network Administration: Assist in the maintenance and monitoring of local area networks (LAN), ensuring optimal connectivity and security protocols.
- System Deployment: Install, configure, and deploy operating systems (Windows/Linux) and office productivity software across county facilities.
- User Account Management: Manage user access rights, permissions, and security clearances in accordance with county policies.
- Hardware Maintenance: Perform routine maintenance on desktops, laptops, printers, and peripherals; coordinate repairs with third-party vendors when necessary.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations to ensure knowledge base accuracy.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field; or equivalent military experience.
- Experience: Minimum of 2 years of professional experience in IT support or a related technical role.
- Technical Skills: Proficiency with Microsoft Windows 10/11, Active Directory, Microsoft Office Suite, and common help desk software (e.g., ServiceNow, Remedy).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve hardware and software malfunctions efficiently.
- Professionalism: Ability to maintain confidentiality and adhere to strict government compliance standards.