Job Description
Join the State of Oklahoma and make a tangible difference in your community. We are currently seeking a highly skilled and dedicated IT Support Specialist to join our dynamic team in Oklahoma City. In this pivotal role, you will ensure the integrity and efficiency of our critical information systems, supporting both internal staff and the public we serve.
At the State of Oklahoma, we pride ourselves on offering competitive salaries, comprehensive health benefits, and a stable, rewarding career path. If you are looking for a government role that offers professional growth and the chance to utilize your technical expertise for the greater good, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to end-users, troubleshooting hardware and software issues across various operating systems.
- Manage and maintain the organization's computer hardware inventory, ensuring all equipment is up-to-date and functional.
- Configure and secure network access for employees, including Active Directory account management and security protocols.
- Collaborate with cross-functional teams to implement IT solutions that improve operational efficiency and service delivery.
- Document all technical issues, resolutions, and procedures in accordance with ITIL standards.
- Assist in the planning and execution of system upgrades and maintenance windows.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Minimum of 3-5 years of experience in a help desk or IT support role.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is highly preferred.
- Strong knowledge of Windows Server environments, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Must possess a valid driver's license and a clean driving record.