Job Description
Are you ready to make a tangible impact in your community? The Virginia Beach Department of Information Technology is currently seeking a highly skilled IT Support Specialist to join our dynamic team. In this pivotal role, you will provide critical technical assistance to county employees, ensuring our digital infrastructure remains robust and accessible. We offer a stable government environment with excellent benefits, competitive pay, and opportunities for professional growth.
As a key member of our technical team, you will be the first line of defense for troubleshooting and problem resolution, ensuring business continuity for our vital public services.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Perform hardware installation, configuration, and troubleshooting for desktops, laptops, and peripherals.
- Manage and maintain IT asset inventory and assist with software license compliance.
- Respond to service requests and incidents via the ticketing system in a timely manner.
- Collaborate with vendors and other departments to implement new technologies and upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in help desk or technical support roles.
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
- Experience with Active Directory and basic network troubleshooting is highly desirable.
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users.