Job Description
Are you a passionate IT professional seeking a role where your technical expertise directly impacts the lives of thousands? Marion County Government is looking for a dedicated IT Support Specialist to join our dynamic team.
In this pivotal role, you will be the frontline guardian of our digital infrastructure, ensuring that county operations run smoothly and efficiently. We offer a collaborative environment, competitive benefits, and the unique opportunity to serve the public good. If you thrive in a fast-paced setting and love solving complex technical puzzles, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to county employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
- Manage the full lifecycle of computer equipment, including deployment, imaging, and end-of-life disposal.
- Collaborate with network engineers to ensure security protocols and firewall configurations are maintained.
- Train staff on new software applications and IT best practices to maximize productivity.
- Monitor system performance and perform routine maintenance to prevent downtime.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in a help desk or technical support role.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is highly preferred.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a cross-functional team.