Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in your community?
Tarrant County Government is seeking a skilled and dedicated IT Support Specialist to join our dynamic technology team. In this role, you will serve as the frontline guardian of our digital infrastructure, ensuring our employees have the tools they need to deliver exceptional public service. We value innovation, integrity, and collaboration, and we are looking for a candidate who thrives in a fast-paced, mission-driven environment.
As part of our IT department, you will play a crucial role in maintaining the stability, security, and efficiency of our systems, directly supporting the diverse needs of county departments. If you are ready to leverage your technical expertise for the greater good, we want to hear from you.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues to county staff via phone, email, and in-person.
- Manage and maintain a comprehensive inventory of IT assets, ensuring accurate tracking and timely procurement.
- Administer and troubleshoot Active Directory, Microsoft 365, and various enterprise applications.
- Assist in the installation, configuration, and troubleshooting of workstations, printers, and mobile devices.
- Document all technical issues, resolutions, and standard operating procedures to maintain a robust knowledge base.
- Collaborate with network administrators to identify and resolve systemic infrastructure challenges.
- Participate in system upgrades and disaster recovery planning to ensure business continuity.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field, or equivalent technical certification (CompTIA A+, Network+).
- Minimum of 2 years of progressive experience in IT support or a related technical role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Experience with Active Directory and Group Policy management is highly preferred.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong verbal and written communication skills, with a focus on customer service.
- Ability to work independently and as part of a collaborative team environment.