Job Description
Are you seeking a stable, impactful career in public service?
San Jose County is urgently hiring a skilled IT Support Specialist to join our dedicated Technology Services team. We are looking for a proactive problem-solver who thrives in a fast-paced government environment.
In this pivotal role, you will be responsible for maintaining the integrity of our county-wide IT infrastructure, supporting over 1,000 county employees, and ensuring seamless digital services for the community.
Key Benefits:
San Jose County is urgently hiring a skilled IT Support Specialist to join our dedicated Technology Services team. We are looking for a proactive problem-solver who thrives in a fast-paced government environment.
In this pivotal role, you will be responsible for maintaining the integrity of our county-wide IT infrastructure, supporting over 1,000 county employees, and ensuring seamless digital services for the community.
Key Benefits:
- Competitive Salary: $70,000 - $90,000 annually.
- Comprehensive Health Care: Medical, Dental, and Vision coverage.
- Retirement Security: Defined Benefit Pension Plan and 401(k) matching.
- Work-Life Balance: Generous Paid Time Off and Holidays.
- Growth: Clear pathways for career advancement within the public sector.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via Help Desk ticketing systems.
- Manage and maintain user accounts, permissions, and Active Directory security policies.
- Perform routine system backups, patch management, and antivirus updates to ensure data integrity.
- Collaborate with the network engineering team to troubleshoot complex connectivity issues and VoIP systems.
- Document all technical incidents, resolutions, and asset inventory in the ServiceNow platform.
- Conduct on-site and remote troubleshooting for County offices and remote employees.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's preferred).
- Minimum of 3-5 years of professional experience in IT support, help desk, or technical support.
- CompTIA A+ and Network+ certifications are highly desired.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP).
- Excellent written and verbal communication skills to interact with diverse stakeholders.
- Ability to work independently and manage multiple priorities in a high-pressure environment.