Job Description
Join the Team that Powers Texas.
Are you a dedicated technical professional looking to make a tangible difference in public service? The Texas Comptroller of Public Accounts is currently seeking a skilled IT Support Specialist to join our dynamic team in El Paso, TX. This role offers the unique opportunity to work in a critical state agency environment with the flexibility of a weekend shift schedule.
We pride ourselves on innovation, integrity, and service. As a state government employee, you will enjoy competitive benefits, job stability, and the satisfaction of contributing to the infrastructure that supports millions of Texans. If you thrive in a fast-paced technical environment and are ready to serve the public, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Provide expert technical support for hardware, software, and network issues, ensuring minimal downtime for state operations during the weekend.
- System Maintenance: Perform routine system checks, updates, and security patches to maintain the integrity of our agency servers.
- Incident Management: Log and manage incoming support tickets via the Service Desk system, prioritizing critical issues for immediate resolution.
- Asset Management: Assist in the inventory and tracking of IT equipment, ensuring all assets are accounted for and properly configured.
- User Assistance: Educate and assist non-technical staff with basic IT procedures and security protocols.
Qualifications
- Education: An Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent military experience).
- Experience: Minimum of 2 years of professional IT support or help desk experience.
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Technical Skills: Proficiency in Microsoft Office Suite, Active Directory, and Windows 10/11 operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
- Problem-Solving: Strong analytical skills with a proactive approach to troubleshooting.