Job Description
Join California's premier technology team as a Night Shift IT Support Specialist! Enjoy remote work flexibility while serving the public through critical technology infrastructure maintenance. This full-time position offers competitive compensation, comprehensive benefits including a state pension plan, and the opportunity to work within a mission-driven organization. Night shift hours (10 PM - 6 AM) provide work-life balance with reduced daytime obligations.
Why Join Us?
• Fully remote work environment
• CalPERS pension plan eligibility
• Comprehensive health/dental/vision benefits
• Professional development stipend
• Student loan assistance program
Responsibilities
- Provide Tier 2-3 technical support for state agencies during night shift hours
- Monitor and maintain 24/7 critical infrastructure including servers and networks
- Resolve complex system outages and security incidents with minimal disruption
- Document technical procedures and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Implement security protocols and compliance measures
- Train agency staff on remote access systems
Qualifications
- 3+ years of IT support experience with night shift exposure
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in Windows Server administration and cloud platforms
- Strong troubleshooting skills for enterprise systems
- Ability to work independently during off-peak hours
- Valid California driver's license (for occasional on-site visits)
- Bachelor's degree in IT or related field preferred
- Experience with ticketing systems (ServiceNow/Jira)