Job Description
Are you seeking a stable career with the prestige of the New York State Government and the financial flexibility of daily pay? We are currently hiring a Customer Service Representative to support our operations in New York City. This role offers a competitive hourly wage, comprehensive state benefits, and the opportunity to make a tangible impact in your community.
Why Choose This Role?
- Daily Pay Option: Receive your earnings on a weekly or daily basis.
- State Benefits: Access to premium health insurance, dental, and a secure pension plan.
- Professional Growth: Clear pathways for advancement within the state system.
We are looking for a detail-oriented professional to join our dynamic team.
Responsibilities
- Provide exceptional customer service to the public via phone, email, and in-person inquiries.
- Process and verify incoming documentation and applications accurately.
- Assist in the maintenance of departmental databases and filing systems.
- Communicate complex state policies and procedures in a clear, accessible manner.
- Collaborate with cross-functional teams to resolve client issues efficiently.
- Monitor office workflow and assist with general administrative duties.
Qualifications
- High School Diploma or GED equivalent required.
- Proven experience in customer service or administrative support preferred.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Must be eligible to work in the United States.