Job Description
Join our award-winning team at the Pacific Islands Transit Authority! We're seeking motivated individuals for our paid training DMV customer service program in Honolulu, Hawaii. No prior experience required – we provide comprehensive training to launch your career in public service. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve Hawaii's residents while working in a dynamic, supportive environment.
As a DMV Customer Service Representative, you'll be the face of our agency, helping residents with driver's licenses, vehicle registrations, and permits. Our 8-week paid training program covers all necessary skills, including DMV regulations, customer communication, and digital service platforms. This is your chance to grow professionally while making a meaningful impact on our community.
Responsibilities
- Provide exceptional customer service at DMV counters and via phone/email
- Process driver's license applications, renewals, and vehicle registrations
- Explain DMV regulations, fees, and documentation requirements
- Utilize DMV software systems to process transactions accurately
- Assist with testing appointments and documentation verification
- Maintain organized records of customer interactions
- Collaborate with team members to resolve complex customer issues
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to learn technical systems and procedures
- Attention to detail and accuracy in data entry
- Customer-focused mindset with problem-solving abilities
- Basic computer proficiency (Microsoft Office Suite)
- Ability to pass background check and drug screening
- Must be authorized to work in the United States