Job Description
Launch your career in public service with our comprehensive paid training program! NY State Mobility Solutions is seeking motivated individuals to join our DMV customer service team in Buffalo. No prior experience required – we provide all necessary training to help you succeed in serving New York residents.
Enjoy competitive pay, full benefits, and a supportive work environment while making a real difference in your community. Our 4-week paid training covers DMV procedures, systems navigation, and exceptional customer service techniques. Upon completion, you'll transition to a permanent role with growth opportunities into specialized departments.
Responsibilities
- Process driver's license, vehicle registration, and ID applications with accuracy
- Provide clear information on DMV policies, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed transaction records in secure government systems
- Collaborate with team members to improve service efficiency
- Adhere to all NY State DMV regulations and data privacy protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with patience and empathy
- Ability to work flexible hours including occasional weekends
- Valid NY State driver's license or willingness to obtain upon hire
- Pass background check and drug screening