Job Description
Join North Carolina's premier transportation agency as a DMV Customer Service Representative with comprehensive paid training! We're seeking motivated individuals to serve Charlotte residents at our downtown office. No prior DMV experience required – we provide all necessary training to excel in this rewarding role. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within state government.
What We Offer:
- 4-week paid training program ($16/hour during training)
- Full-time schedule with Monday-Friday hours
- Health insurance, retirement plan, and paid time off
- Opportunities for specialization and promotion
- Stable government employment with excellent job security
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions
- Provide accurate information on NC DMV policies and procedures
- Assist customers with completing forms and documentation
- Resolve customer inquiries and complaints with professionalism
- Maintain secure handling of confidential customer information
- Utilize DMV software systems efficiently and accurately
- Collaborate with team members to ensure smooth operations
- Adhere to all state compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (Windows OS, internet navigation)
- Ability to handle sensitive information with discretion
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Ability to stand for extended periods (up to 4 hours)
- Valid NC driver's license required upon hire