Job Description
Are you looking for a stable and rewarding career within the public sector? The New York State Department of Taxation and Finance is seeking dedicated individuals to join our team as Part-Time Customer Service Representatives. This is a fantastic opportunity to serve your community while enjoying a flexible work-life balance.
We are looking for detail-oriented professionals who are passionate about public service and possess excellent communication skills. In this role, you will be the first point of contact for taxpayers, providing essential information and support to ensure compliance and satisfaction.
Responsibilities
- Respond to incoming inquiries via phone, email, and in-person regarding tax filings and payment options.
- Accurately process and document taxpayer information using state-specific software and databases.
- Maintain and organize a high-volume of correspondence, invoices, and filing documents.
- Assist in the preparation of reports and statistical data as requested by management.
- Ensure strict adherence to state privacy laws and confidentiality protocols.
- Collaborate with senior staff to resolve complex taxpayer issues efficiently.
Qualifications
- High School Diploma or GED is required; an Associate’s degree in Business or Public Administration is a plus.
- Minimum of one year of prior customer service or clerical experience is preferred.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and basic computer navigation.
- Strong verbal and written communication skills with the ability to explain complex topics clearly.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work a part-time schedule, typically 20-29 hours per week.