Job Description
Are you seeking a stable career within the federal government? The Social Security Administration (SSA) is currently seeking dedicated Part-Time Customer Service Representatives to join our team in Reynoldsburg, Ohio. We offer a dynamic work environment, competitive pay, and the opportunity to make a tangible difference in the lives of Americans.
In this role, you will serve as the face of the agency, providing essential support to the public regarding their social security benefits and retirement options.
Responsibilities
- Client Assistance: Provide exceptional customer service to the public via telephone and in-person inquiries regarding Social Security benefits.
- Regulatory Adherence: Interpret and explain complex federal policies and procedures accurately to applicants and beneficiaries.
- Documentation: Maintain accurate and confidential records by performing detailed data entry and document preparation.
- Problem Resolution: Resolve complex customer issues efficiently by collaborating with team leads and utilizing available resources.
- Adherence to Standards: Uphold federal standards of conduct and maintain a professional, courteous demeanor in high-volume settings.
Qualifications
- Citizenship: Must be a U.S. Citizen or eligible for non-citizen status as required by federal law.
- Education: High School Diploma or GED equivalent is required.
- Skills: Proficient typing skills (minimum 30 WPM) and solid computer literacy (Microsoft Office Suite).
- Communication: Strong verbal and written communication skills with the ability to explain technical information clearly.
- Background: Ability to pass a federal background investigation and obtain a favorable suitability determination.