Job Description
Join our dynamic team at the Raleigh Department of Motor Vehicles and become an essential part of North Carolina's public service! We're seeking a Part-Time Customer Service Representative to deliver exceptional service to our community. This role offers flexible scheduling, competitive pay, and the opportunity to make a real impact. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply today!
Responsibilities
- Provide accurate information and assistance to customers regarding DMV services, regulations, and procedures
- Process transactions efficiently including license renewals, registrations, and vehicle title applications
- Utilize DMV systems to verify customer eligibility and documentation
- Maintain precise records of all customer interactions and transactions
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to ensure smooth service delivery
- Adhere to all federal, state, and local regulations
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and interpersonal skills
- Ability to handle sensitive information with confidentiality
- Proficiency in computer systems and data entry
- Valid North Carolina driver's license
- Ability to work flexible hours including weekends
- Knowledge of DMV procedures is a plus