Job Description
Join our dynamic team at Jersey City Municipal Services as a Part-Time DMV Customer Service Representative! We're seeking friendly and detail-oriented professionals to assist residents with driver's license services, vehicle registrations, and DMV inquiries. Enjoy flexible scheduling, competitive pay, and the opportunity to serve our vibrant community. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, apply today to start your rewarding career in public service!
Responsibilities
- Provide accurate information and assistance with DMV services including license renewals, registrations, and permits
- Process transactions efficiently using our digital systems while maintaining strict confidentiality
- Resolve customer inquiries with patience and professionalism, escalating complex issues appropriately
- Maintain organized records of all interactions and transactions
- Collaborate with team members to ensure seamless service delivery
- Adhere to all federal, state, and local DMV regulations and procedures
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with computer systems and digital transaction tools
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in documentation
- Ability to multitask and prioritize in fast-paced settings
- Bilingual (English/Spanish) certification highly desirable