Job Description
Join our award-winning team at the District Department of Motor Vehicles as a Part-Time Customer Service Representative! We're seeking energetic, detail-oriented professionals to deliver exceptional service to Washington, DC residents. This flexible role offers competitive pay, comprehensive training, and the opportunity to make a meaningful impact in our community. Ideal for students, career-changers, or those seeking work-life balance. Apply now to become part of DC's premier public service agency!
Responsibilities
- Process driver's license, vehicle registration, and ID applications with precision and efficiency
- Provide clear guidance on DMV procedures, documentation requirements, and payment options
- Resolve customer inquiries regarding citations, vehicle titles, and commercial licenses
- Maintain accurate records using DMV's digital systems while ensuring compliance with regulations
- Collaborate with cross-functional teams to streamline service delivery and reduce wait times
- Assist in implementing new digital kiosk services for enhanced self-service options
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Exceptional communication skills with ability to explain complex policies simply
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends and evenings
- Valid District of Columbia driver's license required