Job Description
Join Washington's premier public service team as a Senior DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service at our Seattle branch. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape positive citizen experiences. Be part of an innovative agency transforming digital services while maintaining our legacy of excellence.
Responsibilities
- Process vehicle registrations, license renewals, and title transfers with precision
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Train junior staff on customer service best practices and system navigation
- Implement process improvements to reduce wait times and enhance efficiency
- Collaborate with enforcement agencies on compliance matters
- Conduct bilingual (Spanish) services when required
Qualifications
- 3+ years customer service experience in government or regulated industry
- Proficiency with DMV systems and Washington state regulations
- Exceptional conflict resolution and de-escalation skills
- Valid Washington State driver's license
- Ability to pass background check and fingerprinting
- Spanish bilingual certification preferred
- Experience with CRM software (Salesforce)