Job Description
Are you looking for a rewarding opportunity to serve your community while working in a stable, professional environment? Buffalo Regional DMV Services is currently seeking a dedicated Part-Time Customer Service Representative to join our team at our Buffalo location.
We pride ourselves on providing exceptional service to New York State residents. As a key member of our team, you will be the face of our organization, helping drivers with license renewals, vehicle registrations, and answering complex inquiries with patience and efficiency. If you have a knack for problem-solving and enjoy helping people, we want to hear from you.
Responsibilities
- Customer Assistance: Greet and assist customers in person, via phone, or online with license renewals, ID cards, vehicle registrations, and title transfers.
- Information Provision: Provide accurate information regarding New York State DMV policies, fees, and procedures to ensure customer satisfaction.
- Documentation: Review and process driver license applications and vehicle documentation with a high level of attention to detail.
- Record Keeping: Maintain accurate and organized records of customer transactions and daily activity logs.
- System Management: Utilize DMV computer systems to update customer profiles, check status, and process payments securely.
- Queue Management: Manage waiting areas efficiently to ensure a smooth flow of customers and minimize wait times.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in customer service, administrative support, or government services is highly preferred.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with a diverse population.
- Technical Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs (occasionally moving files or equipment).
- Availability: Must be available to work part-time hours, including weekends and some evenings as needed.