Job Description
Join the U.S. Department of Veterans Affairs and secure your future with a stable part-time federal career in Columbus, OH. We're seeking a compassionate Benefits Specialist to assist veterans and their families with navigating complex federal benefit programs. Enjoy competitive pay, comprehensive benefits, and a flexible 20-hour work schedule while making a meaningful impact on those who served our nation.
Responsibilities
- Process and verify veteran benefit applications including VA healthcare, education, and disability claims
- Provide exceptional customer service via phone, email, and in-person consultations
- Maintain accurate records using federal databases and documentation systems
- Collaborate with cross-functional teams to resolve benefit discrepancies
- Conduct eligibility screenings for federal assistance programs
- Prepare detailed reports on benefit utilization and trends
- Stay updated on federal policy changes affecting veteran benefits
Qualifications
- U.S. Citizenship is required
- Associate's degree in Public Administration or related field (Bachelor's preferred)
- Minimum 2 years experience in customer service or benefits administration
- Proficiency with Microsoft Office Suite and federal databases
- Ability to pass federal background check and security clearance
- Strong problem-solving and conflict resolution skills
- Knowledge of military culture and veteran support systems
- Valid Ohio driver's license (for occasional travel to regional offices)