Job Description
Are you seeking a meaningful career in public service that offers the flexibility of part-time work? Cleveland Federal Services Group is currently accepting applications for a dedicated Part-Time Federal Benefits Specialist to join our Cleveland team. This is a unique opportunity to support veterans and federal employees in navigating complex government benefits programs while enjoying a work-life balance that suits your schedule.
As a key member of our Cleveland office, you will play a crucial role in ensuring our clients receive the federal assistance they are entitled to. We pride ourselves on a collaborative environment, professional development, and a commitment to the local community.
Responsibilities
- Conduct comprehensive intake interviews to assess client eligibility for federal and veterans' benefits programs.
- Prepare, review, and submit federal benefit applications, including VA claims and retirement paperwork, with a high degree of accuracy.
- Provide clear, empathetic guidance to clients regarding federal health insurance (FEHB) and retirement options.
- Maintain organized and secure electronic and physical case files in compliance with federal record-keeping standards.
- Collaborate with federal case managers and legal representatives to resolve complex benefit discrepancies.
- Stay current on changes to federal regulations, policies, and procedural updates.
Qualifications
- United States Citizenship is required for this federal position.
- High school diploma or GED; Associate's degree or Bachelor's degree in Public Administration, Social Work, or a related field is preferred.
- Previous experience in a government office, veterans' service organization, or case management is highly desirable.
- Strong knowledge of federal government systems, the VA system, and benefit eligibility criteria.
- Excellent verbal and written communication skills with the ability to explain complex policies to diverse audiences.
- Ability to pass a background check and obtain a Public Trust security clearance.