Job Description
We are currently seeking a highly organized and detail-oriented Part-Time Federal Benefits Specialist to join our esteemed team in New York City. This is a unique opportunity to contribute to critical federal operations while enjoying a flexible schedule that supports your work-life balance. If you are passionate about public service and possess a keen eye for data integrity, we want to hear from you.
In this pivotal role, you will serve as a frontline representative for federal beneficiaries, ensuring that inquiries are resolved accurately and efficiently. You will work within a dynamic environment that values professionalism, transparency, and excellence in service delivery. Join a workforce dedicated to making a tangible difference in the lives of veterans and federal employees.
Responsibilities
- Review and process federal benefits claims and applications with a high degree of accuracy and adherence to federal guidelines.
- Conduct thorough data entry and verification of beneficiary information within the agency's HRIS systems.
- Respond to complex inquiries from federal employees and veterans via phone, email, and in-person, providing clear and compassionate guidance.
- Collaborate with the Claims Review Team to identify trends and improve service delivery processes.
- Maintain strict confidentiality of sensitive federal records and personal data in compliance with privacy regulations.
- Assist in the preparation of reports and documentation required for internal audits and regulatory compliance.
Qualifications
- United States Citizenship: Required for federal employment eligibility.
- Education: High School Diploma or GED required; Associateās degree in Business Administration, Human Resources, or a related field is preferred.
- Experience: Minimum of 2 years of experience in administrative support, customer service, or benefits processing within a government or corporate setting.
- Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with federal HR software (e.g., PeopleSoft, Unity) is highly desirable.
- Security Clearance: Ability to obtain and maintain a suitable background investigation/secret clearance.
- Attributes: Strong attention to detail, exceptional problem-solving abilities, and the ability to work independently in a fast-paced environment.