Job Description
Join the City of Houston and Serve Your Community!
The City of Houston is currently seeking a dedicated and professional Part-Time Customer Service Representative to join the Department of Public Works. In this pivotal role, you will serve as the primary point of contact for residents, providing exceptional service, answering inquiries, and ensuring the smooth operation of our public services.
We are looking for individuals who are organized, reliable, and passionate about making a difference in their city. This position offers a unique opportunity to gain experience in the public sector with a competitive hourly wage and flexible scheduling.
Responsibilities
- Greet and welcome visitors and citizens, directing them to the appropriate departments or staff members.
- Answer incoming phone calls and emails with a professional demeanor, resolving inquiries or escalating complex issues.
- Process and maintain accurate records, including data entry into government databases and filing systems.
- Assist in the preparation and distribution of informational materials regarding city services and programs.
- Perform general clerical duties such as photocopying, scanning, and mail sorting to support office operations.
- Collaborate with team members to ensure high-quality service delivery and efficient workflow.
- Monitor office inventory and notify supervisors of supply needs.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience in a government, corporate, or high-volume office setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong verbal and written communication skills with the ability to interact effectively with diverse populations.
- Ability to work a flexible schedule, including evenings and weekends as required by departmental needs.
- Strong attention to detail, organizational skills, and problem-solving abilities.
- Must pass a background check and drug screen.