Job Description
Are you looking for a rewarding opportunity to serve your community? Santa Clara County Government is currently accepting applications for a Part-Time Information Technology Support Specialist. Based in the heart of San Jose, CA, this role offers a unique chance to work within a dynamic state government environment while enjoying the flexibility of part-time hours.
We are seeking a detail-oriented professional who is passionate about technology and customer service. As a member of our IT team, you will play a crucial role in maintaining the technological infrastructure that supports essential county services.
Responsibilities
- Provide Technical Assistance: Deliver Tier 1 and Tier 2 support to county staff regarding hardware, software, and network connectivity issues.
- Troubleshoot Systems: Diagnose and resolve technical problems efficiently, minimizing downtime for government operations.
- Manage Help Desk Requests: Log, track, and update support tickets in our ticketing system to ensure timely resolution.
- Asset Administration: Assist in the inventory management and tracking of IT equipment, ensuring accurate records of all county assets.
- Conduct Training: Educate staff on new software installations and best practices for office technology.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or Information Technology is preferred.
- Experience: Minimum of 1 year of professional experience in IT support, help desk, or a related technical field.
- Technical Proficiency: Strong knowledge of Microsoft Office Suite, Windows operating systems, and basic networking concepts.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical details to non-technical users.
- Reliability: Demonstrated ability to work independently and meet deadlines in a fast-paced government environment.