Job Description
Are you looking for a meaningful career with the State of Illinois? We are seeking a dedicated and detail-oriented Part-Time IT Support Specialist to join our team in Springfield. This is an excellent opportunity to contribute to critical government operations while enjoying a flexible work-life balance.
As a member of our IT team, you will provide technical assistance to state employees, ensuring our infrastructure remains robust and secure. We offer competitive pay, comprehensive benefits, and a professional environment dedicated to public service.
Why Join Us?
- Flexible part-time schedule to accommodate your lifestyle.
- Pension plan and state benefits package.
- Professional development opportunities within the public sector.
- Collaborative and supportive work environment.
Responsibilities
- Troubleshoot Hardware & Software: Provide technical support for desktop computers, printers, and peripheral devices to ensure minimal downtime for staff.
- Asset Management: Maintain accurate inventory records of IT equipment and assist in the deployment of new hardware.
- Network Assistance: Assist with basic network connectivity issues and support software installations.
- User Support: Respond to help desk tickets and resolve technical inquiries via phone or email in a timely manner.
- Documentation: Update technical documentation and maintain logs of support incidents and resolutions.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or a related field preferred.
- Experience: Minimum of 2 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and knowledge of Windows operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work a set part-time schedule (e.g., 20-25 hours per week) as required by agency needs.