Job Description
Join Buffalo's elite emergency response team as a Police Dispatcher Trainee. This high-impact role offers competitive compensation while training you to become the lifeline of our city's 911 operations. No experience required – we provide comprehensive paid training to transform you into a calm, decisive crisis manager. Enjoy excellent benefits, career advancement pathways, and the chance to serve your community every day.
Responsibilities
- Process emergency calls, prioritize incidents, and dispatch appropriate police/fire/EMS units
- Operate computer-aided dispatch (CAD) systems and radio communication equipment
- Maintain detailed call logs and incident documentation
- Provide critical information to responding officers during high-stress situations
- Coordinate multi-agency responses during major incidents
- Adhere to strict confidentiality protocols and HIPAA compliance
- Participate in continuous training and scenario drills
Qualifications
- High school diploma or GED equivalent
- Valid New York State driver's license
- U.S. citizenship or legal resident status
- Ability to pass extensive background check and polygraph examination
- Typing speed of 40+ WPM with accuracy
- Exceptional communication and de-escalation skills
- Ability to remain calm under extreme pressure
- No felony convictions or serious misdemeanors