Job Description
Join Detroit's elite emergency response team as a Police Dispatcher Trainee and launch a high-impact career in public safety. This premium training program offers competitive compensation, comprehensive benefits, and direct pathway to becoming a certified dispatcher. Work at the heart of urban crisis management, handling 911 calls and coordinating critical resources for Michigan's largest metropolitan area. Your training will include advanced communication protocols, crisis de-escalation techniques, and multi-agency coordination. Ideal candidates seeking purpose-driven work with exceptional growth potential.
Responsibilities
- Process emergency and non-emergency calls with exceptional accuracy and empathy
- Operate CAD/RMS systems to dispatch police, fire, and EMS resources
- Maintain detailed call logs and incident documentation
- Coordinate multi-agency responses during critical incidents
- Provide pre-arrival instructions to callers in emergency situations
- Adhere to HIPAA and NIMS compliance standards
- Participate in continuous training and certification programs
Qualifications
- High school diploma or GED equivalent required
- Minimum typing speed of 40 WPM with 95% accuracy
- Valid Michigan driver's license with clean record
- Ability to pass extensive background check and polygraph examination
- Strong multitasking abilities under high-pressure conditions
- Experience in customer service or call center environment preferred
- Fluency in English; bilingual proficiency in Spanish highly valued
- No felony convictions or misdemeanor domestic violence charges