Job Description
Join Buffalo's elite public safety team as a Police Dispatcher Trainee! No prior experience required – we provide comprehensive paid training to launch your career in emergency response. This vital role serves as the lifeline connecting citizens, officers, and emergency services during critical moments. If you're calm under pressure, excel in communication, and want to make a tangible impact in your community, this is your opportunity to grow professionally while serving Buffalo residents. Our structured 6-month training program covers radio operations, emergency protocols, and multi-agency coordination, setting you up for success in this dynamic field.
Responsibilities
- Process emergency and non-emergency calls with precision and empathy
- Dispatch police, fire, and EMS units using CAD systems
- Maintain accurate incident documentation and radio logs
- Coordinate multi-agency responses during critical incidents
- Operate radio equipment and emergency notification systems
- Provide critical information to first responders in real-time
- Adhere to NIMS and NYSP protocols during all operations
Qualifications
- High school diploma or equivalent (GED)
- US citizenship and valid NY driver's license
- Ability to pass background check and drug screening
- Exceptional verbal/written communication skills
- Proficient typing (minimum 35 WPM)
- Ability to multitask in high-stress environments
- Basic computer literacy with willingness to learn specialized software
- Must be available for rotating shifts including nights/weekends