Job Description
Are you seeking a career that makes a tangible difference in your community? The City of Oakland is currently accepting applications for a Police Dispatcher Trainee position. As a critical member of the Public Safety team, you will serve as the voice of the department, coordinating response efforts to ensure the safety and well-being of Oakland residents.
We are looking for resilient, detail-oriented individuals who thrive in high-pressure environments. This role offers comprehensive training and a clear path for career advancement within the law enforcement sector.
Responsibilities
- Receive and prioritize incoming emergency and non-emergency calls, accurately gathering essential information.
- Dispatch law enforcement, fire, and medical personnel to incidents using two-way radio and Computer-Aided Dispatch (CAD) systems.
- Maintain precise logs and records of all calls, unit status, and incident reports.
- Monitor closed-circuit television (CCTV) feeds and alert officers to suspicious activities.
- Provide clear and concise directions to callers during emergencies to ensure safe arrival.
- Collaborate with other agencies and support units during multi-agency responses.
- Assist in the training and mentorship of incoming dispatch personnel.
Qualifications
- High School Diploma or GED equivalent is required.
- Valid California Class C Driver’s License with a satisfactory driving record.
- Ability to type a minimum of 35 words per minute with high accuracy.
- Excellent verbal and written communication skills, with the ability to de-escalate tense situations.
- Proficiency in Microsoft Office Suite and ability to learn complex dispatch software quickly.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Strong problem-solving skills and the ability to remain calm under extreme pressure.